Technical Support & System Maintenance
Professional technical support for production applications. We resolve incidents, monitor systems, and ensure business continuity — before problems reach your customers.
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What happens when your system goes down?
Every minute of downtime is a measurable cost. Without proper support, a minor bug can escalate into a serious outage.
Every minute of downtime
= lost revenue
An outage during peak hours isn't just lost sales — it's the cost of overtime, compensations, and emergency developer interventions.
Customers switch
to competitors
Users don't wait. A page unavailable for more than 3 seconds statistically loses 40% of visitors — permanently.
Your company's reputation
takes a hit
One high-profile incident can undo months of trust-building. In the era of social media, news about an outage spreads instantly.
* Sources: Gartner, Google/Deloitte, Salesforce Research
Support tailored
to your needs
From one-time help in an emergency to full responsibility for system operations. Choose the model that fits your organization.
Incident
support
Help with specific problems without a long-term commitment. Ideal for companies with an internal IT team that needs support in difficult situations.
- Diagnostics and failure remediation
- Log and production error analysis
- Pay for actual time worked
- No long-term commitment
Retainer
support
Monthly support hours package with guaranteed SLA and a dedicated team that knows your system inside out.
- Guaranteed SLA response time
- Priority in the ticket queue
- Dedicated, consistent team
- Monthly activity report
- Basic monitoring included
Full
maintenance
We take full responsibility for system operations. Monitoring, updates, backups, security — everything on our side.
- Full 24/7 monitoring (Prometheus + Grafana)
- Automated backups and restore testing
- Update and patch management
- Knowledge transfer and runbook documentation
- Quarterly architecture review
How do we implement support?
From first contact to working monitoring —
typically within one business week.
Contact and needs analysis
Free consultation — you describe your environment, scale, and critical system points. We jointly define the SLA.
Audit and onboarding
We review architecture, logs, dependencies, and processes. We identify risks and set response priorities.
Monitoring setup
We deploy dashboards (Prometheus, Grafana, Loki) and alerts. We configure on-call and notification channels (Slack, PagerDuty).
Active support and reports
We respond to incidents, report monthly, and propose improvements before problems reach your users.
What do you gain
working with us?
Higher uptime, fewer outages
Proactive monitoring and fast response mean 99.9%+ availability. Our clients measure this in real reports, not promises.
Peace of mind for your whole team
Your developers stop firefighting production issues and get back to building features. Leave operations to us.
Documentation and knowledge transfer
Zero vendor lock-in. We document every process, create runbooks, and train your team — you build autonomy, not dependency.
Transparent SLA and reports
Monthly reports with response times, resolved incidents, and uptime. You know exactly what you're paying for — and what you're getting.
Protect your business from downtime
Let's talk about your needs and choose the right technical support model — no obligations, no pressure.
Schedule Free Consultation